Responsible for promptly handling a variety of member service calls in a professional and friendly manner. Provide personalized service to members in order to attract, enhance and retain member relationships through the promotion of CUCCU products and services. Resolve member questions and problems regarding accounts, orders, payments, products, and services. Advise members on how best to use CUCCU products and services to meet their personal financial goals
Member Service Representative/Teller I
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.